Refund and Returns Policy

Overview

Welcome to NautiDogs: Your Image, Our Magic!

That’s perfect! Incorporating those specific timelines makes your policy much clearer and more professional.

Here is the revised return policy with your specific parameters:

Custom-Printed Shirt Return Policy

Because each shirt is custom-printed specifically for your order, our return policy is different from standard retail purchases. Please read it carefully before placing your order.

1. Non-Returnable Items (All Sales Final)

All sales are final for custom-printed shirts, and we cannot accept returns or offer refunds for the following reasons:

  • Buyer’s Remorse: You simply change your mind after the order has been produced or shipped.
  • Incorrect Size Ordered: You ordered the wrong size (e.g., you ordered a Large, and the shirt received is a Large). Please refer to our size chart before ordering.
  • Minor Color Variance: The color of the printed design or shirt material is slightly different from the digital representation on your screen. (Screen colors vary widely, and this is not considered a defect.)
  • Artwork Errors Approved by Customer: Spelling, punctuation, or design errors in the artwork that were present in the final proof you approved before printing.
  • Gifts: Gifts are non-refundable and cannot be exchanged.

2. When Returns and Refunds ARE Accepted (Our Guarantee)

We guarantee the quality of our product and will gladly offer a free replacement or full refund (at your choice) if the error is on our part. This includes:

  • Defective Product: The shirt arrives with a defect, such as a tear, stain, or hole.
  • Incorrect Product Shipped: We shipped the wrong shirt size, color, or style than what was confirmed in your order receipt.
  • Printing Error: The print is significantly blurry, peeling, or positioned incorrectly based on the approved proof.

Reporting a Claim

If your order meets one of the criteria above, you must notify us within 15 days of the delivery date.

  1. Send an email to customer@nautidogs.co.za.
  2. Include your Order Number in the subject line.
  3. Clearly describe the issue.
  4. Attach high-quality photographs showing the defect, error, or incorrect item.
  5. Attach a copy of the Proof of Payment (receipt or bank transfer confirmation).

We will review the claim and typically respond within 5 business days with instructions on returning the item (if necessary) or confirming the replacement/refund.

3. Exchanges and Cancellations

Exchanges

Since all shirts are custom-made, we do not offer exchanges for sizing, color, or design changes.

  • Exception: If we are responsible for shipping the wrong size, color, or style, we will send you the correct item as a free replacement.

Cancellations

You may cancel your custom order for a full refund only if we have not yet begun the printing process.

If printing has already begun, the order cannot be canceled or refunded.

Our printing process typically begins within 24 hours of order placement and proof approval.

If you need to cancel, please contact us immediately at WhatsApp 0645063671 and/or email order@nautidogs.co.za Remember to add your order number in subject line.